Refund policy

Return, Refund & Exchanges Policy

At JR, each piece is handcrafted with precision and care. To ensure a fair and transparent shopping experience, please review our return and exchange policy below.

 

 

Artisanal Disclaimer & Quality Standards

Please be advised that our products are created through traditional hand-blown, heat-carving, and handcrafted processes. As a result, minor variations in pattern, hue, and texture are natural and expected.

Features such as fine water lines, microscopic bubbles, slight color differences, or natural mineral specks are characteristics of handmade craftsmanship and are not considered defects or damage.

By completing your purchase, you acknowledge and accept the unique, artisanal nature of each piece. 



14-Day Returns (Non-Quality Related)

All items in our store are eligible for return within 14 days of delivery, for any reason.

To be eligible for a return:

  • Item must be unused and unwashed

  • In original condition

  • In original packaging

  • No scratches, stains, or alterations

Please note:

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

  • Items damaged due to improper handling or use are not eligible

  • Returned items must be carefully and securely packaged. We cannot issue refunds for products damaged during return transit due to inadequate packaging.

 


Personalized & Custom Engraved Items

Personalized or custom engraved items are made specifically for each customer and are therefore not eligible for return, exchange, or refund for non-quality-related reasons.

This includes, but is not limited to, items engraved with names, initials, dates, or other customer-provided text.

Please carefully review all personalization details before placing your order. Customers are responsible for ensuring that all spelling, capitalization, dates, and engraving content are correct at checkout. We do not automatically correct grammar, spelling, or formatting. Once engraving has begun, personalization details cannot be changed, and the order cannot be cancelled.

Personalized items require approximately 5 business days for engraving and production before shipment.

If we make an error in the engraving, please contact us within 48 hours of delivery with clear photos and a full unboxing video. Once verified, we will arrange a replacement at no additional cost.

Due to the handcrafted nature of our crystal glassware, engraving placement may vary slightly depending on the shape and design of each piece. These natural variations are not considered defects.

 

 

Damaged or Defective Items (Shipping Damage)

We take great care in packaging to ensure safe delivery.

If your item arrives damaged:

  • Please record a full unboxing video

  • Contact us within 48 hours of delivery

  • Provide video evidence showing the unopened package and the damage

Once verified, we will provide:

  • A free replacement from the same series

  • Shipping cost fully covered by us

  • Replacement arranged within 2–3 business days

Please note:

① Due to handcrafted production, slight hue or pattern differences may occur
② Crystalline glaze or artisanal patterns cannot be guaranteed identical

 

 

Refunds

After we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method

  • Processed within 10 business days

If more than 15 business days have passed, please contact:
support@jetaimeresolute.com

 

 

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, customers may cancel or return within 14 days without justification, provided items remain unused and in original packaging.

Return shipping costs still apply unless required otherwise by local law.

 

 

Return / Exchange Process

Step 1 – Request Authorization

Email support@jetaimeresolute.com with your order number and details.

Step 2 – Ship the Product Back

After approval:

  • Ship within 3 working days

  • Use a trackable shipping method

  • Customer is responsible for lost packages without tracking

Step 3 – Inspection & Resolution

Inspection within 3–5 working days.
If eligible, we will issue a refund or send a replacement.

 

 

General Conditions

  • Used, modified, or damaged items resulting from improper use are not eligible for return or exchange.

  • Returns must be approved before shipping.
  • Customers are responsible for items damaged during return transit due to insufficient packaging.
  • Please retain your unboxing video until you have confirmed your order is satisfactory.