Shipping policy
Shipping Policy
We offer free shipping on qualifying orders to most destinations worldwide. We work with trusted logistics partners to ensure orders are delivered safely and efficiently.
Please note that certain remote or extended delivery areas may incur an additional shipping charge at checkout.
Duty and Custom Taxes Included
We aim to make your shopping experience as seamless and transparent as possible.
No duties or customs charges will be collected upon delivery.
All import duties and customs handling procedures are fully arranged in advance, ensuring a smooth and predictable delivery process.
We currently do not collect local sales taxes (such as VAT or regional sales taxes) at checkout. In most regions, your order will arrive without any additional tax payments required from you.
If you have any questions regarding duties or taxes, please feel free to contact our customer support team — we’re always here to help.
Standard Shipping Times
• North America
United States (Mainland): 5 - 12 days
Alaska, Hawaii, and other US regions: 10 - 20 days
Canada: 5 - 14 days
Mexico: 10 - 17 days
• Europe: 5 - 12 days
• Australia/New Zealand: 6 - 14 days
• Asia
Southeast Asia: 5 - 8 days
Others: 5 - 14 days
• Latin America: 10 - 20 days
• Other Countries: 10- 20 days
Express Shipping Times: 4 - 8 days
Available for Selected Products in the Following Countries:
• United States(Mainland)
• United Kingdom
• France
• Germany
• Italy
• Austria
• Spain
Processing Times
Orders take 2-3 business days to process after placing the order before shipping out. We do not ship out on weekends.
Tracking Information
When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.
If you do not receive this notification, please check your spam folder before contacting support@jetaimeresolute.com.
Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
If you have any other questions, feel free to contact us at support@jetaimeresolute.com. Our support is available on business days from Mondays to Fridays at 9 am - 9 pm PST. Thank you for your patience.