Shipping & Returns
We offer worldwide shipping. Orders over $250 USD qualify for free shipping. For orders under $250 USD, a flat shipping fee of $5 USD applies. Since tableware is fragile, we take extra care in packaging and select the best shipping methods to ensure your items arrive in perfect condition.
Crystalline glaze tableware is handcrafted using complex techniques and is considered a fragile item. Therefore, once sold, we cannot accept returns or exchanges.
While we take great care in packaging to ensure safe delivery, unforeseen factors during shipping may still lead to damage. We kindly ask you to record an unboxing video upon receiving your package. If any damage is found, please contact us promptly. Once verified, we will arrange a free replacement of the same series within 2–3 business days.
Processing time: 2–3 business days
Standard delivery: 5–14 days depending on destination
Express shipping available for selected countries
Duties & customs included — no extra fees at delivery
For more details, please refer to our Shipping Policy and Return, Refund & Exchange Policy.
Kindly Note：
Each listed product is one of a kind — the crystalline glaze patterns are unique and cannot be exactly replicated. If you wish to order multiple pieces of the same shape, feel free to place additional orders. We will craft each piece individually with its own distinctive crystalline glaze.
Due to the handmade nature of the product, slight variations in actual dimensions may occur. Please take this into consideration before placing your order. If you have any questions, feel free to contact us. Thank you for visiting.
